Results-driven Virtual Assistant with 6+ years of experience in US insurance and eCommerce customer support. Skilled in email and chat support, CRM management, KPI tracking, performance reporting, and process improvement.
Experienced in handling high-volume customer inquiries, resolving complex issues, coaching teams, and maintaining quality assurance standards. Strong background in analytics, client communication, and remote collaboration.
Proven ability to improve response time, customer satisfaction, and operational efficiency.
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