I am a Customer Support and Retention Virtual Associate with 8 years of experience handling B2C and B2B accounts. I specialize in billing and payment issue resolution, customer retention, dispute handling, and email/chat support.
I have experience supporting ecommerce and telecom accounts, handling refunds, billing disputes, and escalated concerns while maintaining high customer satisfaction. I am comfortable working with ticketing systems such as Zendesk and documenting cases accurately to ensure smooth operations.
