Energetic and optimistic customer service representative with over 7 years of experience assisting customers in solving their issues through email and chat with the use of our process flows. Detail oriented and highly trainable. Awarded Top 1 Trainee for our book and process training and also awarded Top SLA audits with no errors multiple times. Was also upskilled from being a processor to being a quality control agent and helped in minimizing the process errors committed by the team. Had also been awarded as a Best Performing Agent after a year of being a customer service representative. Had been on a work from home set-up for three years and can work with minimal supervision.
