I help businesses manage customer support, hotel reservations, and online reputation management while maintaining professional communication and high service quality.
I have experience in inbound customer support and reservations coordination, assisting customers with bookings, handling inquiries, and ensuring smooth scheduling and service coordination. I support businesses by managing guest communication, confirming reservations, and providing timely responses to customer concerns.
I also specialize in online review management and reputation support. I monitor and respond to customer feedback on platforms such as Google Reviews and Online Travel Agencies (OTAs), helping businesses maintain a professional online presence, address negative feedback properly, and strengthen their brand reputation.
In addition, I have experience in Quality Assurance (QA) where I reviewed completed tickets and tasks handled by agents to ensure accuracy, compliance, and service standards. I identified errors, documented performance gaps, and collaborated with supervisors to improve processes and maintain consistent service quality. This role strengthened my attention to detail, documentation skills, and ability to evaluate customer interactions.
I am experienced in using Google Workspace, Microsoft Office, HotelKey & RediStay (PMS), Atlassian for ticket management, and Amazon Connect for inbound customer support operations.
Businesses lose customer trust when service quality declines or when online reviews are ignored. I help businesses stay responsive, organized, and professional in both customer interactions and online reputation management.
If you are looking for someone who can support your team, feel free to send me a message here or at ----------- would be glad to discuss how I can help support your business operations.
