I have over three years of experience in customer support within e-commerce and subscription based brands.
I previously worked as a Customer Support Representative, where I handled email support and customer management, including order inquiries, order tracking, returns, and customer retention. This role required strong attention to detail, clear communication, and the ability to resolve customer concerns efficiently while maintaining a positive brand experience.
In terms of tools, I have hands on experience using Shopify for order management and refunds, Gorgias for email and chat support, and Seal Subscriptions for subscription management and retention. I’ve also coordinated with suppliers and internal teams to resolve fulfillment or delivery issues when needed.
