Seasoned Workforce Management and Operations professional with over a decade of hands-on experience in customer service, employee engagement, administrative support, and end-to-end workforce planning in fast-paced, high-volume environments such as BPOs and customer-centric organizations.Schedule Management / RTA Management / Operating System
Knowledge ( XP , Vista, Windows 7, Windows 10, several MAC OS version) / Knowledge
in IEX Totalview and Webstation, CMS supervisor (eWFM) / Knowledge in Incontact
Management/Reporting / Knowledge in Genesys Web Base client tool / Knowledge in
Microsoft Office application( Word, Excel, Power point, Access) / Basic
Networking Setup/Troubleshooting / Knowledge in Open-Office application
