I am a detail-oriented Virtual Assistant, Technical Support, and IT Operations Professional with over 2 years of experience supporting clients in the IT, Government, Banking, and Advertising/Marketing industries.
My expertise includes virtual assistance, administrative support, technical support, customer service, email and calendar management, data entry, documentation, workflow coordination, and social media management. I also have experience creating graphics and editing short-form videos for social media.
I am committed to delivering organized, accurate, and reliable support while helping businesses improve productivity, streamline operations, and provide exceptional customer service.
Professional Skills:
* Virtual Assistance
* Administrative Support
* Technical Support & IT Operations
* Customer Service
* Workflow Automation
* Email & Calendar Management
* Data Entry & Documentation
* Scheduling & Administrative Tasks
* Social Media Management
* Graphic Design
* Reels Video Editing
* Fast Typing (103 WPM)
Tools & Software Expertise:
Canva • Microsoft 365 • Google Workspace • ChatGPT • WordPress • Visual Studio Code • Jira • Confluence • Dynatrace • BMC Helix ITSM • Git • PowerShell • Power Automate Workflows
Industry Experience:
-Information Technology (IT)
-Government
-Banking & Financial Services
-Advertising & Marketing
Certifications:
-Microsoft Certified: Azure Fundamentals
-Microsoft Certified: Azure Administrator Associate
-Microsoft Certified: Azure Virtual Desktop Specialty
