Hi, I'm Gino Almenzo, and my main aim is your satisfaction. I'm a BPO professional with more than 10 years of experience in the industry, and I've worked with big companies such as Convergys, Teleperformance, Executive Boutique, and Spi Global Inc. I'm well-exposed to the processes of various accounts, including Suntrust Bank, OMG tech support, TWC, and Smarbro.
My recent work experience includes being a Team Admin at The Credit Pros from 2020 to ----------- this role, I managed 10-15 people and created stats for weekly and monthly reports. I also created policies and guidelines as needed to ensure smooth operations. Before that, I worked as a Lead Verifier at KeepTruckin in 2019, where I made outbound and inbound calls for potential clients. I also worked as an Outbound Specialist at Canvass MD from 2017 to 2018, where I made outbound calls to hospitals, pharmacies, and/or clinics to generate reports if clients didn't have any medical records.
Aside from my extensive work experience, I have a solid educational background. I finished my Associate degree in Computer Science in 2009 and started pursuing my Bachelor's degree at Silliman University. Although I wasn't able to graduate, I am currently studying BS Philosophy at Silliman University as a second-year student.
As an individual with a strong work ethic and meticulous attention to detail, I can thrive both in collaborative settings and autonomously. My mastery of communication is unparalleled, and my adaptability renders me adept at swiftly acclimating to varied circumstances. I possess an innate willingness to acquire new knowledge and enhance my skills, coupled with a receptive attitude toward insights that can aid me in bolstering the quality of my output.
If you're looking for someone who can deliver exceptional output and exceed your expectations, then look no further. Let's work together towards your success!
