Hello! I’m Christine, a Customer Support Specialist focused on customer retention and accurate issue resolution.
I help businesses retain more customers and reduce churn by combining strategic support operations with smart automation, so your team resolves issues faster, and your systems work even when you're offline. My approach balances efficient response times with thoughtful solutions that reduce repeat tickets and support long-term retention.
With hands-on experience managing teams, building GHL workflows, and setting up AI-assisted support processes, I don't just answer tickets. I help you build the infrastructure that prevents them.
Whether you need a customer support system, a GHL pipeline automated, or an AI knowledge base that handles FAQs on autopilot, I bring both the strategy and the technical execution to get it done right.
Experience:
Operations Manager – Customer Service | BPO Inbound Support (voice & non-voice) | Email & Helpdesk Support
Tools:
GoHighLevel (GHL), Freshdesk, Zendesk, Stripe, Google Workspace, Slack
