Dear Hiring Managers,
I am Harvey Adelantado your reliable Virtual Assistant!
With over 10 years of combined experience in Sales, Customer Support, Recruitment, Operations support, Healthcare Credentialing, and Social Media Management, I bring a results-driven mindset, strong communication skills, and the ability to thrive in fast-paced environments. My professional background has equipped me with the versatility and adaptability needed to contribute effectively to any growing organization.
Throughout my career, I have successfully managed customer relations, recruitment processes, administrative operations, and business support functions across multiple industries including e-commerce, healthcare, telecommunications, staffing, and logistics. I have extensive experience handling inbound and outbound communications, scheduling, onboarding, compliance documentation, CRM management, and social media engagement while maintaining professionalism and delivering excellent customer satisfaction.
In my recent role as a Customer Support Associate at Prepared Hero, I managed end-to-end order processing through Shopify and Amazon Seller Central, resolved payment disputes via Stripe and PayPal, coordinated with fulfillment teams, and consistently maintained high customer satisfaction ratings. My ability to resolve escalations efficiently helped strengthen customer retention and brand reputation.
As a Virtual HR Recruitment Specialist with WeCare Staffing Agency, I conducted candidate sourcing, screening, onboarding, and compliance verification for healthcare professionals. I also built strong relationships with facility administrators to support staffing operations and business development initiatives. My recruitment experience strengthened my attention to detail, organizational skills, and ability to identify top talent effectively.
Additionally, my experience with Nation Forward allowed me to combine operations support, recruitment, customer communication, and social media management. I handled delivery scheduling, driver interviews, onboarding, customer inquiries, and online engagement while monitoring social media performance and optimizing campaigns. This role enhanced my multitasking abilities and strengthened my capability to manage both operational and client-facing responsibilities simultaneously.
My background in B2B sales and customer support with companies such as AT&T Wireless, DIRECTV, US Cellular, and 1-800-Flowers further developed my communication, negotiation, and problem-solving skills. I consistently exceeded sales targets, retained clients through relationship management, and delivered exceptional service in high-volume environments.
Beyond my experience, I am highly proficient in various platforms and tools including Shopify, Amazon Seller Central, Stripe, PayPal, Re:amaze, ShipStation, Thrive System, Microsoft Office Suite, and CRM systems. I am a quick learner who adapts easily to new systems and processes, and I am committed to delivering high-quality work with efficiency and accuracy.
I am confident that my diverse experience, strong work ethic, and dedication to operational excellence would make me a valuable asset to your team. I would welcome the opportunity to further discuss how my skills and experience align with your company’s needs.
Additionally, Im okay working with the late-evening shifted schedule.
Thank you for your time and consideration. I look forward to hearing from you.
My Portfolio
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