Hi! I’m ----------- — a results-driven VA and operations leader with over 5 years of experience supporting growing businesses. I specialize in e-commerce operations, customer success, reputation management, as well as training and onboarding new VAs and customer service agents.
Leadership & Team Management: I’ve led customer service and VA teams, developed SOPs, and trained staff on tools like Shopify, Gorgias, Zendesk, Klaviyo, and more.
E-commerce Expert: From managing orders and product listings to handling returns and escalations, I ensure smooth backend operations and top-tier customer satisfaction.
Trainer & Onboarding Specialist: I’ve trained VAs, CS teams, and freelancers across different tools and workflows—ensuring efficient onboarding, retention, and quality support.
Reputation Management: Skilled in addressing and resolving complaints professionally across Trustpilot, BBB, social media, app reviews and more.
Why hire me?
I’m proactive, detail-oriented, and highly dependable. I work with minimal supervision, communicate clearly, and always aim to lighten your load, not add to it.
Let’s talk about how I can support your business success!
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