About Me
- Healthcare Virtual Assistant with 3+ years of experience supporting U.S.-based healthcare providers, skilled nursing facilities, rehabilitation centers, infusion centers and administrative teams
- Experienced in patient intake, referral coordination, insurance verification, prior authorization, appointment scheduling, and healthcare documentation.
- Proficient in multiple EMR/EHR systems, CRM platforms, and GoHighLevel (GHL).
- Detail-oriented, HIPAA-compliant, and committed to delivering exceptional patient and client experiences while ensuring accurate and timely coordination.
What I Do
- Manage patient referrals from intake through admission
- Verify insurance eligibility, benefits, and authorization requirements
- Process and follow up on prior authorizations
- Coordinate with physicians, case managers, hospitals, referral sources, patients, and families
- Schedule appointments and maintain accurate patient records
- Handle email, phone, and CRM communication professionally
- Maintain organized documentation and ensure HIPAA compliance
- Assist with administrative tasks, data entry, reporting, and workflow management
Healthcare & Administrative Support
- Patient Intake & Referral Coordination
- Insurance Verification (Medicare, Medicaid, Managed, Commercial Insurance)
- Prior Authorization Processing & Follow-Up
- Medical Documentation & Record Management
- Appointment Scheduling
- Data Entry & Administrative Assistance
- Workflow Organization & Client Follow-Up
Systems & Software
- EMR/EHR: Epic, Allscripts, PointClickCare, MatrixCare, WellSky, WeInfuse
- Insurance Portals: Availity, Waystar, NJMMIS, UHC Portal, Navinet
- CRM & Communication: GoHighLevel (GHL), Salesforce, Slack, Microsoft Teams, Outlook, Spruce
- Microsoft Office & Google Workspace
Why Choose Me
- 3+ years supporting U.S. healthcare organizations in fast-paced remote environments
- Strong understanding of HIPAA compliance and patient confidentiality
- Excellent communication with patients, providers, insurance representatives, and referral partners
- Highly organized with exceptional attention to detail and follow-through
- Able to manage multiple referrals and administrative tasks while meeting deadlines
- Reliable, proactive, and committed to providing outstanding support that helps healthcare teams operate efficiently
