I’m Your Go-To First Line of Defense Against Financial Crime. Hi, I’m ----------- from the Philippines, a Level 2 Fraud Analyst and Customer Support Specialist. I specialize in identifying fraud patterns, performing in-depth investigations, and coordinating with internal teams to resolve high-stakes issues without compromising service quality or compliance. I ensure that suspicious transaction, every chargeback and dispute are handled swiftly, strategically, and with precision. Whether you're running an e-commerce store, SaaS platform, or financial service, I help you stay ahead of risks and maintain a clean, secure operation.
WHAT I DO TO HELP:
Early fraud detection
Financial transaction monitoring
Chargeback and dispute handling
Fraud pattern analysis
Risk mitigation strategies
Customer communication for disputes
Case documentation and audit trails
Policy compliance checks
Data analysis and reporting
Root cause investigation
TOOLS I'M PROFICIENT AT:
MMCSR, Customer Assist, TLO, LexisNexis, Enterprise Image Viewer, Customer Authentication Tool, Workspace, Admin Tool, Google Workspace, Microsoft Office, Slack, Zoom, Canva, Trello, Asana, Notion, ClickUp, Final Cut Pro, Meta Business Suite, Grammarly, ChatGPT
WHY WORK WITH ME
I help protect your revenue by reducing fraud and chargebacks
I’m quick to spot suspicious activity before it causes damage
I communicate clearly, professionally, and empathetically with clients
I bring over 7 years of proven experience in fraud detection and case resolution
I ensure compliance without sacrificing customer satisfaction
I stay updated on fraud trends, policies, and tools
LET'S WORK TOGETHER
If you're looking for someone to safeguard your operations, lower dispute rates, and take the stress out of fraud management — invite me for an interview today. Let's talk about how I can help you focus on growth while I take care of the risks.
Customer Support, Customer Service, Chargeback Analysis, Google Sheets, Microsoft Excel, Finance Management, Google Docs, Risk Analysis, Fraud Detection, Fraud Analysis, Attention to Detail, Data Entry, Customer Support Management, Email Support, Finance Management, Data Analysis, English
