I graduated of Bachelor of Science in Tourism. Previously work as a Reservation Agent in Boracay Regency Beach Resot & Spa Ermita, Manila i help customers over the phone who is calling to get price quotes and reserve rooms or handle guests as walk-ins. Handling incoming calls to the reservations department in a professional, efficient, friendly manner. The primary tasks is to answer the phone within 3 rings utilizing the appropriate greeting and following the reservations script in handling the guest inquiry for resort space. Responsible for keeping accurate records of all paper transactions and will be responsible for handling advance deposits and keeping accurate records of all advance deposit. I also previously work for almost 3 years as a Customer Service agent in Macro Asia Menzies Aviation Group handling Japan Airlines Passenger Service agent/CSA, i - provide assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline. Performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers. I help passengers pass through the airport from the ticket counter to boarding. Also tend to ill, handicapped, elderly, injured and small children traveling alone who need special assistance. This may include an electric cart or wheel chair to expedite or ease movement through long concourses.
With my previous experiences in handling Customer Service i have gain my knowledge when it comes to dealing with different types of customers. I can definitely talk to others to convey information effectively. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. I also actively looking for ways to help them with their needs. And most of all i have learned to read peoples need when i first hear what they have to say.
