I help keep property management operations organized, moving, and scalable.
My background is primarily in U.S. property management operations, supporting multifamily portfolios using AppFolio and related systems. Over the past 5+ years, my work has evolved from executive assistance and operations support into property management operations, maintenance coordination, reporting, leadership support, and systems improvement.
My day-to-day experience includes:
• Tenant communication
• Lease renewals, notices, delinquency and eviction support
• Maintenance coordination, vendors, work orders, turnovers, and escalations
• Collections support and operational follow-ups
• Reporting, KPI tracking, and owner updates
• Workflow management and operational organization
• Executive support, inbox management, scheduling, and coordination
One project I'm particularly proud of was helping manage an additional 100+ unit portfolio where vacancy counts were around 45 units when we took over operations. Through stronger coordination, leasing support, operational follow-through, and tighter workflows, vacancies were significantly reduced and mostly maintained around 2–3 units within roughly 2 months.
I also created KPI reporting systems for weekly owner reporting to provide visibility into occupancy, collections, vacancies, renewals, maintenance spend, and overall property performance.
Beyond operations work, I also bring experience in:
• Executive Assistance
• Project Management
• Team Support, Training & QA
• Kajabi, Funnels & Website Support
• Google Workspace, Microsoft Office, ClickUp, Trello, Asana
• Canva, content support, and backend systems coordination
I've hired, trained, supported, and worked alongside remote teams and VAs, and I genuinely enjoy fast-moving environments where communication, organization, systems, and problem solving matter.
Tools:
AppFolio | Buildium | Google Workspace | Microsoft Office | Clockify | Kajabi | Canva | ClickUp | Trello | Asana | CRM Systems
Verified
