CHRA | Healthcare CSR | Patient Success Specialist | HR & Admin Support
Hi, I’m Angel, a Certified Human Resources Associate (CHRA) and Psychology graduate with hands-on experience in U.S. healthcare support, HR operations, and administrative work.
I currently work as a Customer Service Representative handling healthcare accounts, where I manage 15–25 cases daily involving eligibility, benefits, and claims while maintaining 97–100% quality scores, including a Top 1 Quality Audit (97.17%). This experience trained me to be highly accurate, detail-oriented, and reliable in handling sensitive data and documentation.
I also have experience in recruitment support, employee records management, timekeeping, and administrative coordination, giving me a strong foundation in structured systems and workflows.
What you can expect fro-----------:
• Accurate and organized work with minimal supervision
• Strong communication and problem-solving skills
• Fast learner who adapts quickly to new systems (CRM, HRIS, Google Workspace)
• A proactive mindset — I don’t just follow tasks, I make sure things are done right
If you’re looking for someone reliable, detail-focused, and easy to work with, I’d be glad to support your team.
