Order Placer to the restaurants for the customers. (With chat and email)
Gather and Audit agents’ call recordings and make sure that the quality service is being applied and maintained Conducts huddle, one on one coaching, and awards agents who perform well with the QA score.
Communicate with the Operation Managers the improvements and team’s performance every End of the Week and at End of the Month.
Schedule them an appointment to provide service. Dispatch Technician to cater to the technical needs of customers.
Reply to customers’ inquiries via Chat/Email and process returns and replacements of items. Used Zendesk, GoHighLevel, Shopify, Shiphero, and Stripe in processing orders.
Verified
