Versatile Director of Operations with Deep Expertise in SEO, Account Management & Scalable Business Operations
With a proven track record spanning SEO leadership, account management, and now serving as a Director of Operations, I bring a strategic, data-driven, and execution-focused approach to building high-performance teams and systems.
SEO Expertise
-Former Head of SEO with a deep understanding of on-page, off-page, and technical optimization.
-Developed scalable SEO strategies that drove measurable traffic and revenue growth.
-Created efficient SEO reporting systems and dashboards using tools like Google Analytics, Google Search Console, and ClickUp.
-Collaborated closely with content, dev, and marketing teams to ensure alignment with broader business goals.
Account & Client Management
-Client Relationship Builder: Known for cultivating strong, trust-based relationships with SMBs and enterprise clients.
-Client Onboarding Leader: Streamlined onboarding processes to ensure quick and smooth handovers from sales to success teams.
-Strategic Business Advisor: Provided consultative insights to clients, driving retention and expansion opportunities.
-Skilled in negotiations and securing mutually beneficial partnerships.
Operational Excellence
-Director of Operations overseeing cross-functional teams, resource planning, and process optimization.
-Led weekly business reviews with stakeholders, aligning on KPIs, project milestones, and campaign success metrics.
-Implemented and improved workflow systems, reporting structures, and performance evaluation methods.
-Expert in time management, team utilization, and transparent payroll/time tracking.
Adept in tools like GSuite, Trello, Slack, ClickUp, Salesforce, HubSpot, and Zoho to ensure operational efficiency.
-Experienced in forecasting sales and growth targets, driving informed, data-backed business decisions.
People & Performance
-Advocate for team development, mentorship, and continuous learning.
-Analyzed performance metrics to improve individual and team output.
-Excelled in cross-functional collaboration across Customer Success, Marketing, Sales, and Product teams.
