IT Support Specialist with 5 years of experience providing L1–L2 technical support in fast-paced environments. Skilled in hardware, software, and network troubleshooting, firewall and endpoint management, Microsoft 365, Google Workspace, POS and CCTV systems, Windows and macOS administration, PowerShell, Command Prompt, and NAS management. Currently learning Linux and DevOps fundamentals. Strong background in technical and administrative support, operational efficiency, problem-solving, and customer support.
