Dedicated and skilled Network Operations Analyst with over seven years of experience in IT support, network management, and unified communication technologies. Proven expertise in VoIP systems, including activation, porting, and troubleshooting, complemented by a solid foundation in network infrastructure design and security protocols. Certified Cisco Network Associate (CCNA) and Fortinet Certified Associate in Cybersecurity, with a strong ability to diagnose and resolve complex network issues -----------monstrated proficiency in collaborating with cross-functional teams to enhance operational performance and service delivery. Adept at utilizing structured cabling systems and physical network components to optimize network performance. Experienced in providing technical support for hardware and software, ensuring high levels of customer satisfaction and timely issue resolution. Committed to continuous learning and staying updated with emerging technologies to drive innovative solutions.
