Need a reliable Virtual Assistant who gets things done fast?
I have over 3 years of professional experience in administrative support, insurance verification, data entry, customer support, and technical support. Most recently, I work as an Insurance Verification Specialist, where I verify insurance eligibility and benefits for 100+ patients daily, review deductibles, copays, coinsurance, and authorization requirements, maintain accurate EMR records, coordinate with billing and clinical teams, and conduct outbound calls regarding patient financial responsibility.
Previously, I worked as a Folio Specialist, reviewing hotel billing records, verifying charges, resolving discrepancies, and managing high-volume emails and support tickets using Freshdesk to ensure accurate documentation and reporting. I also have experience as an Associate Developer, building websites with WordPress (Elementor), managing website content, and performing basic HTML/CSS troubleshooting.
I am also knowledgeable in GoHighLevel, including funnels, websites, forms, pipelines, contacts, and basic automations. I am detail-oriented, organized, tech-savvy, and comfortable working with multiple tools in remote environments.
CRM & Workflow Tools
GoHighLevel (funnels, websites, forms, automations, pipelines, contacts)
Freshdesk
Trello
Google Workspace (Gmail, Drive, Docs, Sheets)
Microsoft 365
Communication & Collaboration
Slack
Microsoft Teams
Zoom
Loom
Data & Administrative Tools
Google Sheets
Microsoft Excel
Clockify
Calendly
Web & Technical Tools
WordPress (Elementor)
Basic HTML/CSS
Website Content Management
AI & Productivity Tools
ChatGPT
AI tools for research and productivity
Core Skills
Insurance eligibility and benefits verification
Medical records and EMR documentation
Patient financial responsibility verification
Data entry with high accuracy
Billing review and financial reconciliation<8efe80624d780eba0c6493ec45140364>Email and ticket management (Freshdesk)
CRM management and workflow tracking
GoHighLevel funnels, forms, pipelines, and automations
WordPress website creation and maintenance
Online research and documentation
Calendar management and administrative support
Process improvement and task organization
