- Currently a General VA in an Australian Real Estate Industry
- End to end process of Property Management
- Expert in handling multiple chats, data entry, invoicing, bank reconciliation.
-Assisted customer's inquiries like Billing, Basic Technical Support, Introductory Sales and Retention.
- Moved up to Subject Matter Expert (SME) to support 13 agents in a team and sometimes 26 when the other SME or Team Lead (TL) from the other team is not available.
- Setting appointments to the customers to have their phones checked in a store
- Take escalated calls from an agent
- Track the attendance of the team
- Take over the coaching session when TL is not around
- Proficient in MS Office Apps
