Hi! I'm Ella Blanca Buya, a Spanish Bilingual Virtual Assistant and Administrative Operations professional from the Philippines with a passion for organization, problem-solving, and delivering exceptional client experiences. I have built my career supporting businesses through administrative operations, customer service, and real estate support while communicating effectively in both English and Spanish.
Currently, I work with a real estate company, providing bilingual administrative and operational support by onboarding new agents, coordinating virtual meetings, managing calendars and email communications, troubleshooting technical issues, and ensuring the smooth execution of daily operations. I also assist with marketing initiatives, create promotional materials, develop and maintain Standard Operating Procedures (SOPs), reconcile documents and spreadsheets to ensure data accuracy, and support internal teams with organized, efficient processes that drive productivity.
Prior to my current role, I gained valuable customer service experience with -----------, where I specialized in customer support and email management, ensuring every client received timely and professional assistance. I later joined Revolut as a Chat Specialist and Senior Customer Support Representative, handling complex inquiries, resolving customer concerns, and maintaining a high standard of service in a fast-paced environment.
In addition to my operational experience, I have supported executive leadership as an Executive Assistant, managing administrative responsibilities, coordinating communications, and contributing to business initiatives. I enjoy working at the intersection of operations, technology, and communication, where I can streamline processes, improve efficiency, and help teams achieve their goals.
I am passionate about continuous learning and professional growth, with a strong interest in real estate operations, workflow automation, CRM management, digital marketing, and bilingual client support. I believe that clear communication, attention to detail, and a proactive mindset are the foundation of exceptional service, and I strive to make a positive impact in every organization I support.
