Highly organized and customer focused Customer Support Specialist with 2+ years of experience providing exceptional client support. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction through email, live chat, and phone support. Proficient in using CRM tools like Zendesk and Twilio to manage customer interactions efficiently. Knowledgeable in order processing, refund handling, transaction troubleshooting & refund handling and committed to delivering secure, efficient, and customer centric support to enhance user trust and satisfaction in services.
