I am a dedicated and results-oriented Customer Service and Administrative Professional with over 5 years of experience supporting clients and organizations in healthcare, BPO, and e-commerce industries. I have a strong background in handling customer concerns via chat, email, and phone, and I’ve successfully worked in high-pressure environments while maintaining professionalism and empathy.
At Quirino Memorial Medical Center, I worked as an Administrative Assistant where I assisted patients with PhilHealth documentation, navigated them through hospital processes, and managed internal document flow. My role required a high level of organization, clear communication, and problem-solving to ensure smooth day-to-day operations.
In the BPO sector, I supported customers from industries like food delivery, online retail, carpooling, and streaming services. I helped resolve delivery issues, processed refunds, approved claims, and assisted users with technical and account-related concerns. I'm also experienced with common CRM tools like Zendesk, Salesforce, Slack, and Google Suites.
My strengths include communication, empathy, active listening, time management, and multitasking. I’m confident I can be a valuable remote tea-----------mber who delivers excellent customer service and reliable administrative support.
