Operations and HR professional with 5+ years of experience supporting fast-paced remote teams across recruitment, HR operations, technical support, workflow management, and business operations. I’ve worked closely with leadership teams to improve internal processes, streamline workflows, and build systems that support efficient business growth.
One of my key contributions was helping scale a startup team from 10 to 70 employees through recruitment coordination, onboarding, workforce management, employee support, and operational process improvements. I’m experienced in managing both the people and operational side of a business, from recruitment and onboarding to SOP development, payroll coordination, reporting, and workflow optimization.
As a Human Resources Operations Manager, I managed full-cycle recruitment, including sourcing, screening, interviewing, onboarding, employee documentation, and workforce coordination. I also helped design and implement GoHighLevel (GHL) automations and workflows to streamline internal processes and reduce repetitive manual work. In addition to GHL, I have experience using Zapier, n8n, and Lovable to build and improve automated workflows and internal systems.
I also collaborated with leadership to develop a custom internal operations platform that centralized HR processes, payroll tracking, employee management, project coordination, and workflow automation, helping create a more organized and efficient way of managing day-to-day operations.
My background in technical support has also given me strong troubleshooting and problem-solving skills. I’ve handled software and hardware troubleshooting, escalation support, onboarding assistance, and process documentation, and was part of a training and nesting team focused on improving onboarding quality, team readiness, and operational consistency.
I also have experience supporting recruitment teams with candidate screening, background checks, social media verification, interview scheduling, and administrative coordination.
Core Skills:
• HR Operations & Employee Support
• Recruitment & Talent Acquisition
• GoHighLevel (GHL) Automation & Workflows
• Workflow & Process Automation
• Zapier, n8n & Lovable
• SOP Development & Process Improvement
• Remote Team & Workforce Coordination
• Onboarding & Training Support
• Payroll & Operations Coordination
• CRM & Operations Management
• Technical Support & Troubleshooting
• Administrative & Executive Support
• Reporting, Documentation & Data Management
I enjoy building organized systems, improving inefficient processes, and using automation to help teams save time and operate more effectively. I’m proactive, adaptable, detail-oriented, and comfortable working independently in remote environments. I’m also always willing to learn new tools and processes that can create better results for both the business and its people.
