I am highly trained IT Helpdesk Analyst with excellent communications skills and have ITIL certification. My technical abilities and hard work present me as an exceptional candidate. I can solve technical problems and have critical thinking abilities. I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I am also knowledgeable with Office 365, Active Directory, RDP, Azure, Citrix, Ivanti Service Desk, Service Now etc.
