My name is Jaki, and one of the biggest things I can bring to your business is peace of mind. Having someone reliable who can genuinely take ownership of customer support, operation and day-to-day, solve problems proactively, and ensure operations continue running smoothly without constant supervision makes a huge difference. If I see a problem, I look for a solution. If something can be improved, I'll find a way to make it better. I care deeply about the customer experience while also understanding the importance of protecting the business and supporting the team behind it.
I have years of experience in eCommerce customer service and operations. I know that great service goes beyond answering emails, it’s about building relationships, solving problems before they escalate, and making sure every customer interaction reflects the heart of your brand. I thrive on improving processes, optimising workflows, creating seamless customer experiences, and keeping things organized so your business can grow without the headaches.
As an Executive Assistant, I’m the go-to person who keeps everything on track. Whether it’s handling communications, managing schedules, or coordinating with suppliers and logistics teams, I ensure things get done efficiently and with attention to detail. You can count on me to anticipate needs, tackle challenges head-on, and bring structure to the chaos.
I want you to be able to take a vacation, go on a cruise, spend time with your family, or focus on growing the business without constantly worrying about customer support. When customers need help, problems arise, or challenges pop up, I want you to know that I've got it covered. My goal is to be someone you can trust to handle things the right way, so you can focus on the bigger picture with confidence.
I don’t just check tasks off a list, I take ownership, think ahead, and make things happen so you can focus on the bigger picture. If you want someone who treats your business like their own, who’s just as invested in its success as you are, let’s talk.
Because when you have the right person by your side, success isn’t just possible, it’s inevitable.
