I have been a Quality Assurance Analyst for a BPO company during the last 3+ years, responsible for establishing quality guidelines and creating evaluation processes for various accounts within the company. I also evaluate the quality of the agents’ output based on our company's and/or the client’s standards, and provide feedback that serve as coaching and training topics for agents.
I am also an experienced Virtual Assistant with skills in document formatting, PowerPoint presentation design, spreadsheets, landing page creation, email marketing & list building, and website development projects.
I also have experience in Customer Service for a online clothing store that specializes in selling merchandise for online content creators.
