Hi there! I am a proactive and versatile IT and administrative professional with over 9 years of experience across various roles. I specialize in IT support, customer service, and virtual assistance, with a strong focus on process optimization, problem-solving, and team collaboration.
My background includes:
*IT Support & Network Management: I’ve supported MSP clients, managed Microsoft 365 & Azure Active Directory, and troubleshot network devices (routers, switches, firewalls) with a customer-first approach.
*Administrative & Executive Assistance: I’ve successfully managed complex schedules, coordinated travel, and handled communication for executives, streamlining operations and enhancing productivity.
*Process Improvement: I’ve helped optimize workflows, reduce escalations, and improve customer service processes for better team performance and efficiency.
I’m comfortable using a wide range of tools and software to ensure smooth IT operations and deliver exceptional customer service. Whether you're looking for hands-on IT support or efficient admin assistance, I’m ready to help you reach your goals with attention to detail and a positive attitude.
Let’s work together to achieve success!
