Medical Virtual Assistant | Patient Intake Coordinator for US & Australian healthcare
Hi, I'm ----------- from the Philippines. My role as a Medical Virtual Assistant is to support healthcare providers behind the scenes so patient care stays organized and on schedule. On a daily basis, this means managing appointments, handling patient calls, updating medical records, and making sure follow-ups, lab requests, referrals, and medication refills are taken care of properly. I coordinate care across multiple providers, supporting telehealth visits, and keeping documentation accurate and compliant. The goal is always to reduce the administrative load for doctors and staff while helping patients move smoothly through their care — from scheduling to follow-up.
What I Help Healthcare Providers With:
Handling patient communications
Patient intake support
Process and manage referrals
Schedule and coordinate patient appointments
Patient follow-up coordination
Telehealth appointment management
Maintain accurate EMR records
Clinical documentation and note creation
Lab, imaging, and referral processing
Medication refill coordination
Patient result communication support
CCM and RPM documentation
Medical billing and payment processing
Provider calendar management
Medical equipment scheduling
Insurance verification
Claims prior authorization
Claims processing
Claims denial management
Patient eligibility verification
Maintain strict patient confidentiality and adhere to HIPAA regulations
Update and maintain new patient information, medical history, treatment plans
Resolve patient issues and complaints, identify problems and find solutions
Why Clinics Work With Me
10+ years of healthcare support experience
Dedicated and highly organized
Adept at managing multiple priorities
High-volume patient workload capability
Strong accuracy and compliance focus
With patient-centric approach in healthcare delivery
Thrives in a fast-paced, ever-changing startup environment
Exceptional English communication skills, both written and verbal
Outstanding organizational abilities with meticulous attention to detail
Proficiency with CRM systems, EMR software & office applications
Solid grasp of the US and AU healthcare system
Tools Proficiency
ECW-Eclinical Works, Health Fusion EHI, NextGen, Best Practice, Cure MD, E medical
Notes, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Grammarly, ChatGPT, Canva, CapCut, and more
Invite me for an interview.
You need a reliable Medical VA you can entrust your patients and someone who don't just tick task boxes -- that's me. I'm available to work full-time or long-term remote roles.
English Proficiency, Outbound Calls, HIPAA Compliance, Medical Services, Medical Insurance, Customer Support, Healthcare, Prior Authorization, Credentialing, Prior Authorization, Credentialing, Project Management, Appointment Setting, Scheduling, Phone Support, English Speaking, Medical Billing, Customer Service, Patient Care, Onboarding, Office and Administration, Virtual Assistant, Medical Knowledge, Administrative Management
