Objective
To support growing short-term rental and property management businesses as a dependable operations partner, managing guest communications, reservations, and multi-property administration across platforms while keeping pricing, availability, and data accurate day to day. I bring hands-on experience across Airbnb, Vrbo, -----------, and leading PMS tools (Guesty, Hostaway, Uplisting, Hospitable), so I can step into a portfolio and start driving occupancy, revenue, and guest satisfaction without a learning curve.
Mission
Combine strong guest-facing service with disciplined back-office operations: managing bookings and inquiries, optimizing listings and pricing for occupancy and direct-booking revenue, and maintaining clean, well-organized property and financial records across every platform. I work closely with owners, operations, and revenue teams to catch issues, pricing gaps, data mismatches, compliance items before they become guest or owner problems, and I build the SOPs and trackers that make a portfolio's workflows repeatable as it scales.
Goal
To be the person a property or STR business can hand a portfolio to and trust it'll run smoothly, consistently delivering responsive guest service, accurate systems, and proactive problem-solving. Whether it's managing reservations, reconciling utilities and payouts, coordinating vendors, or documenting a process for the team, my goal is to make day-to-day operations something leadership doesn't have to think twice about.
Verified
