Service Coordinator
Birds Nest Properties (June 2025 - May 2026)
- Coordinated maintenance and repair services between tenants and trades
via email and phone.
- Scheduled service appointments and ensured timely completion of work
orders.
- Followed up with vendors on work order progress, updates, and invoice
submissions.
- Prepared and drafted invoices for owners, including cost, labor and service
summaries.
- Reviewed service reports and verified completion before closing work orders.
- Sourced and onboarded new vendors, coordinating potential partnerships.
- Maintained and updated work orders, including statuses, notes, and
attachments.
Care Coordinator / Provider Relations / Human Resource
Amera Solutions (Nov 2022 – Feb 2025)
- Coordinated with healthcare providers and drivers to ensure seamless patient transportation.
- Worked closely with partnered contracts and clients to promptly resolve trip related issues- Manages client requests, emails, and concerns with accuracy.
- Processes and enters 100+ requests weekly, ensuring data integrity.
- Reviews invoices and maintains updated records.
- Organizes and updates weekly reports.
- Conducted interviews and managed the onboarding process for CNAs, nurses, and
caregivers.
- Reviewed applicants' documents to determine qualification.
- Updated internal systems with hired CNAs, nurses, and caregivers' information and
documentation.
Customer Service Representative / Subject Matter Expert
Majorel (July 2020 – Aug 2022)
- Provided customer support and assisted with inquiries.
- Trained and coached tea-----------mbers for continuous improvement.
- Managed team files and service-level agreements.
- Conducted audits to ensure compliance and accuracy.
Customer Service Representative (Financial Account)
Concentrix (Oct 2019 – July 2020)
- Handled inbound calls and resolved client concerns.
- Assisted customers with financial transactions and account-related issues.
- Provided information on products and services while ensuring customer satisfaction.
