As an IT Helpdesk Analyst, I provide technical support to end-users, focusing on
user account management in Active Directory and utilize ServiceNow to log
and resolve issues promptly. Leveraging Citrix and other tools, I troubleshoot IT
problems and assist with software applications. Responsibilities include
managing user accounts, resolving issues efficiently, collaborating with IT teams,
documenting support activities, and staying updated on industry best practices.
