Dedicated and results-driven Operation Team Leader with a proven track record of successfully leading and managing high-performing teams to deliver exceptional customer service and meet/exceed performance goals. Skilled in optimizing call center operations, monitoring and improving team performance, and handling complex customer interactions. Strong analytical and problem-solving abilities combined with effective communication and leadership skills. Highly proficient in using different tools such as Google Suite, Microsoft Office, Google Looker Studio, Power BI, SAP, SAP SuccessFactors, Salesforce, SQL, Python
