I am an experienced Virtual Assistant, Transaction Coordinator, Listing Manager, and Operations Manager with 9+ years of professional experience, including 3+ years supporting U.S. real estate businesses and 9 years in the BPO industry. I specialize in transaction coordination, operations management, process improvement, executive support, and customer service.
In my current role supporting a California real estate team, I manage the administrative side of the listing process from pre-listing through contract. My responsibilities include reviewing contracts and disclosures, maintaining CRM systems, coordinating with agents, clients, title and escrow companies, tracking deadlines, ensuring compliance, managing marketing tasks, creating SOPs, and improving business processes to increase efficiency.
Previously, I worked as an Assistant Transaction Coordinator, where I reviewed contracts for accuracy, tracked transaction milestones, maintained transaction checklists, managed compliance documents, updated CRM databases, coordinated with agents, and ensured every file progressed smoothly from contract to closing.
Before transitioning into real estate, I spent over 9 years in the BPO industry, including 2 years as an Operations Manager, where I led teams, managed KPIs, analyzed performance data, coached employees, improved operational processes, and implemented workflow improvements that increased productivity and service quality.
Core Skills
• U.S. Real Estate Transaction Coordination
• Listing Management
• Executive Assistance
• Operations Management
• Contract & Compliance Review
• CRM Management
• Process Improvement & SOP Creation
• Google Workspace
• Project & Deadline Management
• Customer Service
• Data Analysis
• AI & Workflow Automation
• Team Leadership
• Written & Verbal English Communication
I pride myself on being detail-oriented, highly organized, proactive, and dependable. I thrive in fast-paced environments, learn new software quickly, and take ownership of my work. My goal is always to help businesses streamline operations, improve efficiency, and deliver an outstanding client experience.
