Medical Virtual Assistant with 8+ years of international customer service and healthcare administrative experience supporting patients, providers, and healthcare teams. Experienced in patient scheduling, appointment coordination, insurance verification, referral management, medical records, provider communication, and healthcare administration.
Previously worked with R1 RCM, supporting U.S. healthcare operations through scheduling workflows, patient inquiries, documentation management, and administrative support while maintaining accuracy, professionalism, and HIPAA-compliant handling of confidential patient information.
I have experience supporting medical office workflows including patient coordination, referral follow-ups, prior authorization support, and radiology/imaging scheduling processes. Familiar with EMR/EHR systems, CRM platforms, Microsoft Office, Microsoft Teams, Genesys, calendar management, email management, and multi-line phone support.
With international work experience in the Philippines and Malaysia, I bring strong communication skills, adaptability, attention to detail, and the ability to collaborate effectively with multicultural healthcare teams.
I am seeking a long-term remote opportunity as a Medical Virtual Assistant, Patient Scheduler, Medical Receptionist, Healthcare Scheduler, or Patient Coordinator with a U.S. healthcare clinic, imaging center, radiology practice, or medical organization where I can contribute my healthcare support experience and commitment to excellent patient care.
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