AMAZON:
Experienced in Amazon Seller Central management for FBA , PL and dropshipping businesses.
Skilled in product listing creation, listing optimization (Amazon SEO), catalog management, and inventory management.
Proficient in Amazon Account Health management, policy compliance, performance monitoring, and resolving account issues.
Experienced in account reconciliation, including inventory, reimbursement, and payment discrepancy investigations.
Handles order management, customer support, returns, refunds, A-to-Z Guarantee claims, and Seller Support case management.
Coordinates with suppliers and manages product sourcing, shipment tracking, and overall seller account operations.
SHOPIFY:
Proficient in Shopify store management, including product uploads, listing optimization, inventory management, order fulfillment, and store maintenance.
Processes customer orders, returns, refunds, exchanges, and shipment tracking.
Experienced in bulk CSV product and order imports/exports.
Communicates effectively with suppliers to coordinate inventory, fulfillment, and shipping.
Provides excellent customer support through email and chat while ensuring a seamless shopping experience.
EBAY & WALMART MARKETPLACE:
Knowledgeable in eBay and Walmart Seller Center account management and marketplace operations.
Experienced in product listing creation, inventory updates, order processing, and catalog maintenance.
Familiar with marketplace policies, order fulfillment, shipment tracking, and customer service best practices.
Supports pricing updates, listing optimization, and seller performance monitoring to maintain account compliance and operational efficiency.
CUSTOMER SERVICE & ADMINISTRATIVE SUPPORT:
Responds promptly to customer inquiries through email and chat with a customer-first approach.
Communicates effectively with suppliers, carriers, and business partners.
Performs accurate data entry, spreadsheet management, reporting, and administrative support.
Detail-oriented, highly organized, and capable of managing multiple e-commerce tasks while meeting deadlines.
Verified
