Experienced support professional with a background in Customer Service, Technical Support, Quality Assurance, and Managed Services within SaaS environments.
I have experience handling customer concerns, troubleshooting technical issues, monitoring quality standards, managing product data, and supporting operational workflows for platforms such as Salsify and SKUvantage.
Skilled in using tools like Salesforce, Zendesk, Freshdesk, Google Workspace, Microsoft Office, Slack, and Zoom to support daily operations, reporting, and communication. I am also familiar with AI tools and workflow optimization to improve productivity and efficiency.
I am detail-oriented, adaptable, and committed to delivering high-quality work in fast-paced environments. I work well independently or within teams and continuously look for ways to improve processes and provide better support and service.
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