Dynamic and results-driven professional with over 4 years of experience in the BPO and healthcare industry, including 3 years in leadership roles. Proven track record as a top-performing supervisor with expertise in people management, compliance auditing, and quality assurance. Skilled in call monitoring, coaching, and performance improvement, with strong familiarity in tools such as NICE and Pulse. Adept at balancing operational priorities with team development, fostering both efficiency and engagement. Seeking to leverage analytical and quality-focused strengths in roles aligned with process improvement, quality assurance, or workforce management.
