I am a results-driven IT and SaaS Support Specialist with experience in client-facing roles, inbound sales support, and technical application management. I excel at providing high-quality customer support, troubleshooting, and CRM/SaaS platform assistance, ensuring that clients receive timely, accurate, and actionable guidance.
With a background in IT service desk, clinical systems support, and sales operations, I am skilled at managing high volumes of requests, maintaining documentation and compliance standards, and delivering exceptional client experiences. I thrive in fast-paced, remote environments, combining technical expertise with strong communication, follow-up, and problem-solving skills to help businesses achieve operational and sales goals.
? Key Highlights
Inbound sales support & client relationship management
SaaS & CRM platforms (ServiceNow, Veeva Vault, GoBalto)
IT troubleshooting, access management, and system support
Fast learner, organized, and able to handle multiple priorities
Comfortable working EST hours for remote teams
