Hello! I'm Krystelle, a dedicated Medical Virtual Assistant with over 6 years of experience in health operations. At Accenture Philippines, I achieved a 30% reduction in claims processing turnaround time and maintained a 98% accuracy rate in medical coding (ICD-10, CPT, HCPCS). I specialize in:
Claims Processing & Medical Coding: Ensuring compliance and precision in every claim.
Administrative Support: Managing calendars, emails, and travel arrangements to enhance productivity.
Process Optimization: Leveraging data analysis to streamline workflows and boost efficiency.
Training & Development: Created training materials that have improved team productivity by 40%.
What I Offer:
Medical Coding (ICD-10, CPT, HCPCS)
Claims Processing
Insurance Verification
ADMINISTRATIVE EXCELLENCE
-Scheduling appointments and meetings
-Managing calendars and time zones
-Handling email and phone calls
-Preparing presentations and reports
PROJECT MANAGEMENT
-Creating and managing project timelines
-Tracking progress and deadlines
-Coordinating with tea-----------mbers and external stakeholders
RESEARCH
-Gathering and analyzing data
-Preparing research reports and summaries
CUSTOMER SUPPORT
-Responding to customer inquiries and complaints
-Providing customer support
TRAVEL MANAGEMENT
-Booking flights, hotels, and transportation
-Managing travel itineraries
EXPENSE TRACKING
-Tracking and managing expenses
-Preparing expense reports
CORE COMPETENCIES
- Time Management
- Attention to details
- Flexibility
- Adaptability
- Problem Solving
- Critical Thinking
TOOLS
- Google Workspace
- Microsoft Office
- Canva
- Capcut
- Asana
- Notion
- Webex
- Zoom
- Chatgpt
- Pinterest
Let's connect to discuss how I can support your healthcare operations.
