I am Mary Jhazmine Pomarca, a full-time E-commerce Operations Virtual Assistant with nearly 5 years of remote experience supporting US-based companies across e-commerce operations, logistics coordination, inventory management, and customer email support.
I have worked with multiple US-based clients across different industries, including Amazon e-commerce operations, interior design (Airbnb furnishing projects), online education platforms, life coaching businesses, and pet product supply chain operations.
My work focuses on operational execution, including order tracking, inventory updates, shipment monitoring, supplier coordination, and resolving day-to-day operational issues to ensure smooth workflow and accurate fulfillment.
E-commerce Operations (Pet Food Company – NetSuite & Logistics)
* Supported purchase order creation, fulfillment tracking, and inventory adjustments using provided data
* Processed and uploaded Bills of Lading (BOL) in NetSuite for shipment documentation
* Monitored shipments using NetSuite and Mainchain to ensure accurate delivery tracking
* Followed up with Mainfreight regarding delayed or untagged shipments in transit
* Managed Costco order tracking to ensure on-schedule fulfillment
* Created pallet shipping labels using SPS Commerce and generated Advance Shipment Notifications (ASN) after shipment dispatch
* Performed EDI monitoring in SPS Commerce to ensure no shipment errors occurred
* Handled Amazon bundle and case pack label and Badger pallet label creation using Avery
* Tracked lot numbers, expiration dates, and inventory quantities in Mainchain
* Downloaded and organized purchase orders, sales orders, and invoices from SPS and NetSuite
Customer Support (Life Coaching Business)
* Handled high volume of email tickets daily depending on workload
* Responded to inquiries regarding login issues, password resets, course access, subscriptions, and payments
* Assisted customers with course enrollment, book inquiries, and general support requests
* Managed refund and cancellation requests, and escalated technical or financial issues when needed
* Created both template-based and customized responses depending on inquiry type
* Provided support for speaking engagements, podcast invitations, and collaboration requests
Interior Design / Airbnb Order Tracking Support
* Tracked furniture, décor, lighting, and appliance orders across multiple suppliers
* Monitored order status through vendor portals, email, chat, and calls
* Followed up on ETAs, stock availability, delays, refunds, and replacement requests
* Coordinated with internal teams including purchasers and team leads, to ensure smooth workflow execution
* Maintained order-tracking records and ensured all items were delivered accurately and on time
* Assisted in decision-making for urgent refund cases when items were lost or replacements were no longer viable due to deadlines
E-commerce & Amazon Operations Support
* Assisted in pricing and profitability analysis using Keepa, SellerAmp, SmartScout, and spreadsheets to support data-driven decision-making
* Monitored end-to-end order tracking to ensure on-time delivery, complete orders, and damage-free shipments
* Communicated directly with suppliers via email and chat for order follow-ups, issue resolution, and refund processing
* Supported supplier sourcing using SmartScout and market data analysis tools
* Maintained organized tracking systems for orders, refunds, and inventory updates using spreadsheets
* Provided Slack updates for task progress and operational coordination
Tools & Systems
NetSuite | SPS Commerce | Mainchain | Mainfreight Tracker | Badger | Keepa | SmartScout | SellerAmp | Slack | Freshdesk | Chargedesk | Forlogis | Asana | Microsoft Teams | Outlook | Gmail | Stripe (limited use) | Google Sheets | Google Drive | Grasshopper | Doug System
Verified
