I would be thrilled to be part of your team and will passionately work toward achieving your company’s goals. I have helped several businesses streamline their operations as a Virtual Assistant for 4 years and have over 12 years of experience in customer service within the BPO industry. Through this extensive experience, I have become adept at handling customer interactions to ensure satisfaction and resolving inquiries efficiently.
Some of my previous roles include Customer Service, Appointment Setter, Data Entry Specialist, Back Office Support VA, and Quality Assurance Specialist. In these capacities, I have handled account notation, customer follow-ups, outbound outreach, order processing, claims, refunds, dropshipping, and more. I was recognized as a Top CSR and later promoted to Quality Assurance Specialist for 3 years, responsible for listening, auditing, monitoring, and providing feedback to agents to improve performance.
I am detail-oriented, motivated, multi-tasking, quick to learn, and capable of working independently. I am also familiar with tools such as QuickBooks, Zendesk, HubSpot, Hubstaff, Limelight, Helpdesk & Support Desk, Aircall, Health Insurance CRM, Google Suites, Slack, MS Teams, and various order and sales management systems. Additionally, I have completed hands-on bookkeeping training.
Some of my key tasks and responsibilities include:
Addressing customer concerns via tickets, chat, text, and email.
Scheduling appointments and identifying potential customers.
Order processing and management on Amazon and Shopify.
Handling refunds and updating customer credit card information.
Monitoring and verifying calls, providing feedback for improvement.
Processing home warranty claims and assisting health insurance customers.
Appointment setting and lead management for sales teams and solar companies.
Posting properties for rent and coordinating follow-ups with clients.
If given the opportunity, I will continuously seek ways to add value and help your company maintain its market leadership while ensuring a positive return on investment. I am available for an interview at short notice and can be reached via the contact details below.
I am excited to hear from you soon.
Best regards,
Ma Victoria Sarrosa
