Operations leader and outsourcing strategist with 10 years of experience building high-performing teams, optimizing service delivery, and supporting international clients across technical support, e-commerce, and customer experience operations.
I specialize in transforming day-to-day operations into scalable, performance-driven systems that improve efficiency, strengthen customer satisfaction, and support sustainable business growth. My background spans operations management, quality assurance, and multi-channel customer support, enabling organizations to deliver consistent, high-quality service at scale.
Currently supporting a U.S.-based technology company in quality assurance and customer support, I help improve product reliability, enhance user experience, and ensure timely resolution of customer concerns through professional email support.
Previously, as Director of Operations at Neri Global Sourcing, I led outsourced service delivery teams supporting global clients. I implemented KPI-driven performance frameworks, optimized workflows, and strengthened accountability systems that improved efficiency, service quality, and client retention.
I thrive where leadership, data-driven decision-making, and customer-centric service intersect.
WHAT I DO
• Operations & Service Delivery Management
• Outsourcing & Remote Team Leadership
• Amazon Seller Central & E-commerce Support
• Technical Support & Help Desk Operations
• Multi-channel Customer Support (phone, email, chat & social)
• Reservations & Guest Support Services
• Order Management & Fulfillment Support
• Customer Issue Resolution & Retention
• Social Media & Community Support
CORE STRENGTHS
Operations & Leadership
• KPI design & performance management
• Workforce leadership & staff development
• Process optimization & workflow design
• Performance improvement & service quality
Business & Strategy
• Small business operations & scaling
• Market analysis & positioning
• Budget planning & resource allocation
• Strategic planning & execution
Client & Brand Management
• Client communication & stakeholder reporting
• Corporate communications & brand positioning
• Campaign & project management
Technical & Systems
• Reporting & performance analysis
• CRM & multi-channel support tools
• Proxy & multi-login management
I’m passionate about building efficient operations, empowering teams, and helping organizations deliver exceptional customer experiences.
Let’s connect and explore how operational excellence can drive your business forward.
E m a i l: -----------
V i s i t: -----------
Verified
