Hi,
This is ----------- from Malaybalay City, Bukidnon Philippines. I am working as a Customer Service Representative for almost 8 years.
I do:
* Customer Support to Amazon drop shipping companies, Etsy, and Shopify
* handling A-Z claims, Negative feedback, and Chargeback Claims
* sending emails to customers asking for a review
* document preparation
* record keeping
* booking LTL shipments
* data entry
* calling different carriers to check the status of pick-ups and deliveries
*checking orders and check if it's not related to Fraud
Tools that are familiar with:
* Amazon Seller Central
* Zoho CRM
* Basecamp
* Helpscout
* Freshdesk
* Gorgias
* ship station
* Microsoft Office
* NMFC lookup tool
* Salesmate
*Front
*Ring Central App
*Tidio
