IT Support Specialist and QA Software Tester with hands-on experience in technical support, software testing, and system deployment across corporate and client-based environments. Known for being meticulous and quality-focused, I ensure issues are accurately identified, properly documented, and efficiently resolved while maintaining high standards in both system reliability and software quality.
Experienced in diagnosing and resolving hardware, software, operating system, and network issues, as well as performing Windows OS deployment, application installation, Active Directory user administration, and IT asset management. Skilled in using ticketing systems and remote support tools to deliver timely and effective end-user support.
With a strong background in QA testing, I have practical experience in manual testing, test case creation, defect tracking, regression testing, and UAT. I also have exposure to test automation using Playwright (JavaScript/TypeScript), supporting end-to-end test scenarios for web applications.
In addition, I bring a foundation in web development using HTML, CSS, JavaScript, ReactJS, and Tailwind CSS, allowing me to adapt quickly across technical roles and understand both development and testing perspectives.
I am committed to continuous learning, improving system and software quality, and contributing effectively to fast-paced IT environments.
Key Skills:
- Manual & Functional Testing
- Regression, Exploratory Testing & UAT
- Test Case Design & Defect Tracking
- Playwright Automation (JavaScript/TypeScript)
- Web Fundamentals (HTML, CSS, JavaScript, ReactJS, Tailwind CSS)
- Desktop & End-User Technical Support
- Hardware & Software Troubleshooting
- Windows 10/11 Installation, Configuration & Support
- Application Deployment & Updates
- Network Support (LAN, Wi-Fi, VPN)
- Active Directory User Account Management
- IT Asset Management & Inventory Tracking
- Ticketing Systems
- Remote Support & Troubleshooting
- Microsoft 365 & Outlook Support
- Printer, Peripheral & Desktop Setup
- Basic macOS Support
- Backup & Recovery Procedures
- Strong Communication & Customer Service Skills
- Time Management & Problem-Solving
- Fast learner and adaptable to new technologies
Feel free to connect or message me for opportunities
Based in the Philippines
