I have more than 5 years of combined experience in the customer care service industry with focus on the US Healthcare system and with almost 3 years in the quality control field. With a strong background in virtual assistance and medical assistance, combined with extensive experience in email management, project coordination, client interaction, staff onboarding, and quality assurance. I am confident in my ability to contribute effectively to your team.
I am proficient with the use of the following tools:• Microsoft office• Google suite applications – calendar, document, spreadsheet, slides• Document storage – Dropxbox, Google drive, and other cloud services• Communication software – V-----------, Skype, Slack, Viber, Whatsapp, Wechat, Teams, and Zoom• Email services – Yahoo, Google, Outlook live• EMR - Practice Fusion, AthenaOne Health, RITA• Adobe Acrobat
I have great experience working on the below-mentioned functions:• Patient Registration/Intake (Including HPI completion)• Insurance Verification• Pre Authorization Request and verification• Provider PIN calling ( for verifying provider TAX id, NPI, and billing address)• Medical Records Management• Referral Management• Disability/Leave Forms• Quality Control• Staff Recruitment, Onboarding, Training and Protocol QA
I would love to discuss more about what I can bring to the table, feel free to reach out and we can get the ball rolling.
Looking forward to assisting you,-----------
