Customer Support & Operations Specialist | E-Commerce | Email, Chat & CRM Support
I bring over 3 years of BPO experience supporting international clients across email, chat, and phone — handling everything from order inquiries and payment disputes to refunds and account management, all while consistently hitting KPI and SLA targets.
I'm comfortable working inside CRM and ticketing systems, documenting cases with accuracy, and operating within structured workflows in high-volume environments. My time in BPO paired with 6+ years of online teaching has sharpened how I communicate — clearly, patiently, and with the customer always in mind.
I'm now focused on e-commerce customer support and operations. I'm actively building my Shopify knowledge and already understand the pace and expectations that come with running an online store — fast responses, accurate order management, and keeping customers happy at every touchpoint.
If you need someone reliable, detail-oriented, and easy to work with remotely — I'm ready to contribute from day one.
Core Skills:
E-Commerce Customer Support · Order & Returns Management · CRM & Ticketing Systems · Email & Live Chat Support · Operations Support · SLA & KPI Compliance · Customer Experience · Shopify (learning) · Data Entry & Case Documentation
Verified
