Hola!
I’m a highly experienced Customer Service Representative and Virtual Assistant with over 8 years of experience supporting U.S.-based companies.
I started my career in the BPO industry, handling voice accounts for major U.S. telecommunications companies. I provided support for billing, technical issues, sales, retention, and customer service for both residential and business accounts. This experience helped me develop strong communication, problem-solving, and multitasking skills in fast-paced environments.
Since 2022, I’ve been working remotely as a Virtual Assistant. I’ve supported car dealership service department handling phone support, appointment scheduling, and customer coordination. I also worked with a roofing company where I managed dispatching and scheduling of crews, created estimates and material work orders, handled invoicing and collections, and followed up on jobs while maintaining accurate records.
In addition, I have experience with insurance claim coordination, social media support, photo and video editing, and general administrative tasks.
I’m highly organized, detail-oriented, and reliable. I’m comfortable working U.S. hours, handling multiple tasks, and learning new tools quickly. I’m looking for a long-term work-from-home opportunity where I can contribute to business operations and continue growing professionally.
